IT Support Analyst | Cloud & AI Enthusiast
Building AI agents, RAG applications and cloud-native automation — bridging hands-on IT support with the next generation of intelligent infrastructure.
I'm a Junior IT Support Analyst with hands-on experience across Microsoft 365, Exchange Online, Active Directory, Entra ID and AWS IAM — keeping users productive and systems reliable.
Today I'm channeling that operations mindset into the next layer: Cloud architecture on Azure and AWS, and AI engineering with Azure OpenAI, RAG pipelines and autonomous agents.
I learn by building — labs, side projects and automations — and I'm looking for the right team to grow as a Cloud & AI Engineer.
The stack I work with day-to-day and the technologies I'm actively building expertise in.
Selected projects exploring AI agents, retrieval-augmented generation and cloud automation.
Autonomous AI agent built with Python, LangChain, Azure OpenAI, FastAPI, APIs, and n8n integration to generate structured technical articles from a user-provided topic. The agent produces a complete content package including article title, subtitle, summary, SEO description, keywords, Hashnode tags, full article draft, LinkedIn post, research notes, and draft status.
A Python-based Retrieval-Augmented Generation application that uses Azure OpenAI to generate embeddings and grounded answers, while Azure AI Search stores document chunks and performs vector-based retrieval. The project demonstrates how private documents can be used as trusted context before generating LLM responses.
API integrations that connect M365, ticketing and identity tools to automate provisioning and repetitive support tasks.
Hands-on lab integrating Active Directory with Entra ID and AWS IAM — exploring SSO, federation and least-privilege design.
AI agent built with n8n to automate IT helpdesk triage, classify support requests, evaluate priority and security risk, register tickets in Google Sheets, and send Gmail notifications.
Delivering end-user support and ensuring system reliability across Microsoft 365, Exchange Online and identity platforms. Day-to-day work spans incident troubleshooting, account & access management in Active Directory and Entra ID, and improving operational workflows through scripting and automation.